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The REAL Reason McDonalds Ice Cream Machines Are Always Broken

Johnny Harris
Explainers
YouTube
8 HN users recommended this explainer6 months2021–2025 score 6
Years with an HN recommendation, 2007–2026

HN links it in right-to-repair and McFlurry-machine threads as the go-to in-depth explainer of the franchisee and Taylor arrangement.

Johnny Harris investigates why McDonald's ice cream machines are so often broken, covering the Taylor machines, the repair restrictions on franchisees and the Kytch workaround device.

“This video did a good indepth investigation.” (HN, 2021)

8 recommendations · 12 citations · Explainers · partly dated

20 Hacker News comments

From the HN archive; up to 20 kept per video, favoring different commenters. Recommendations first.

@mimsee May 2021 Recommends
on HN thread Let's get Right to Repair passed
This. Check out the recent news on why McDonalds ice cream machines tend to fail. [this video] Spoiler: it’s because the machine is broken and only one authorized company is allowed to fix it
Why McDonald's ice cream machines fail: only one company may repair them
@shum1 Nov 2021 Recommends
on HN thread New emails released in the McDonald’s ice cream machine lawsuit
Relevant link for those who want more context on the constantly broken McDonald icecream machine situation: [this video] I don't think the WIRED article isn't really doing justice to what Kytch is trying to show. The important argument is whether or not McDonald and Taylor conspired to prevent Kytch from selling / franchisees from purchasing this equipment, essentially a 'right to repair' argument. If Kytch wins, there could be ramifications for the tractor debate in the agricultural world as well.
Context on the constantly broken McDonald's ice cream machines
@synchronizing Aug 2023 Recommends
on HN thread iFixit wants Congress to let it hack McDonald’s ice cream machines
Johnny Harris (filmmaker journalist) made a great video on topic: [this video] In short, McDonald's continues to use these frequently malfunctioning ice cream machines due to their long-standing exclusive partnership with Taylor. The cost of repairs fall on the local franchise owners, not McD Corp.
Explains the exclusive McDonald's-Taylor partnership and costs to franchisees
@mcdow Oct 2024 Recommends
on HN thread We can now fix McDonald's ice cream machines
Here's a great YT video on why McDonald's ice cream machines are always broken: [this video] TL;DW: there are some perverse incentives to keep them broken. Basically the owner operators are forced to use a particular brand by corporate. Corporate McDonalds has a deal with a particular ice cream machine company. That particular company is the only company owner operators are allowed to buy from, and the only company allowed to service the machines. And it's no skin off of McDonald's back for these machines to always be broken, the cost falls on the owner-operators.
Perverse incentives behind permanently broken ice cream machines

Citations, criticism and jokes

@Arbalest Apr 2021 Cites it
on HN thread ArsTechnica has retracted the story about McDonald's Icecream
This is a youtube video on the same topic. Inventor of this device tipped this youtuber off, and so the youtuber looks to confirm the reasoning behind the device. [this video] Long story short, McDonalds created a monopoly for the icecream machine company, and then they abused it. This device comes into play, then McDonalds tells Franchisees not to use it.
Investigation of McDonald's ice cream machine monopoly with Taylor
@neonological May 2021 Cites it
on HN thread Overkill objects for everyday life
Read more
>So, the end result of having a soldered fuse was exactly the same as a socketed one: it was successfully repaired. I don’t see the justification for the extra BOM item. You joking? You realize houses and cars have socketed fuses that can be replaced almost turnkey. This is a simple solution to build into the product a UI that let's the user know a socket was blown and allow the user to replace a fuse like replacing a AA battery. FUSES are designed to fail and be replaced. Making those FUSES inaccessible is ALSO a design choice because it's contradictory. There was a point in time where every phone had a replaceable battery. You think that replaceable batteries disappeared because companies wanted to save costs? Sockets for batteries have been part of the design philosophy for consumer products for decades, the fact that these sockets are removed from phones is not a cost saving measure. This issue is much more widespread than you think: [this video]
Example of widespread repair restriction
@gopalv Aug 2021 Cites it
on HN thread Why the McFlurry machine company just got hit with a restraining order
Read more
> The real problem is that McDonalds corporate forces franchisees to buy a crappy version of the machine that generates huge income for Taylor Wendys also uses the same vendor with a better machine, which is where this starts to look malicious rather than incompetent. The broken machine is one specifically made for McDonalds. In general, this is anti-consumer in two different ways - you don't give me ice-cream with the apple pie and whenever it breaks, you throw away a couple of gallons of the mixture to be safe. There was a deep-dive into this from Johnny Harris[1], which dug through the manuals for the machine, sales projections from Taylor and why McD franchisees are easier marks for this than others (the revenue volume is huge). [1] - [this video]
Deep-dive through manuals and sales projections on Taylor machines
@esseeayen Sep 2021 Cites it
on HN thread The Feds Want to Know What the McFuck Is Going on with the McFlurry Machines
Read more
I had a look at what machines they use here in Australia and they seem to be similar to Taylor machines that they showed being used in the USA (this video: [this video] ). However, they almost always seem to be working without issue. If they are almost the same machine (would be for 240v) then I guess I’m glad that whatever is going on in the USA hasn’t reached here. Now the frozen drinks machines (slurpee, slushie, slush puppies) are down a lot more often but even then it isn’t down as much as the ice cream machines in the USA. But talking about McDonald’s McFlurry - in the USA do they still flurry it with the blending mixing spoon? They used to do that in Australia but now a McFlurry has no flurry and instead it’s just a plain sundae topped with Oreo crumbs or mini m&m’s.
@overtomanu Aug 2023 Cites it
on HN thread iFixit wants Congress to let it hack McDonald’s ice cream machines
There is a detailed video about it. Ultimately, conclusion seems like it is collusion between the two corporates to get profit at the expense of franchise owners The REAL Reason McDonalds Ice Cream Machines Are Always Broken by Johnny Harris [this video]
Concludes corporate collusion profits at franchise owners' expense
@pengaru Dec 2023 Cites it
on HN thread McDonald's Ice Cream Machine Hackers Say They Found 'Smoking Gun'
One problem with your claims is this is pretty well documented as a uniquely McDonalds franchise problem at this point. Competing fast-food franchises serve similar frozen dairy products, in a similar staffing environment, without their machines constantly being out of service. This video covered the situation fairly well IIRC: [this video]
Covers McDonald's-specific machine problem
@LinuxBender Mar 2024 Cites it
on HN thread FTC and DOJ want to free McDonald's ice cream machines from DMCA repair rules
Here [1] is a video on this topic by Johnny Harris from a couple years ago. It's been a while since I watched it but IIRC there is a conflicting relationship between specifically McDonalds the corporation and Taylor which benefits both of them but screws over the individual franchise owners. Here is an interactive map [2] that shows where all the broken machines are. [1] - [this video] [video][30 mins] There is a sponsor ad from 06:49 to 08:47 [2] - [link]
Conflicting relationship between McDonald's and Taylor hurting franchisees
@throw0101d Oct 2024 Cites it
on HN thread We can now fix McDonald's ice cream machines
> Here's a great YT video on why McDonald's ice cream machines are always broken: [this video] As habit or policy, can we all agree to get rid of the tracking information in Youtube links? * [this video]

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